To help our delegates get everything they can out of this event and the virtual platform, we have compiled below a list of frequently asked questions and their answers.
Please note that if you are chairing, co-chairing or presenting a session, instructions will be sent out to you via email.
Your data protected
ISUOG's providers, Shocklogic Worldwide (Symposium registration management) and BeThereGlobal (virtual platform), have set up a single sign-on experience for delegates. For ease of use, delegates can use the username and password from their registration profile to access the International Symposium. Read the ISUOG privacy policy here.
2. What personal data is visible on the International Symposium platform?
Only the name you provide when participating in any live discussion.
3. How will ISUOG use my data on the platform during and after the International Symposium?
ISUOG will use the data collected to run metrics reports to analyse user experience and popular activities. This will influence how the Society develops its programmes for members and the wider community in the future.
During the event while using the virtual platform, if you attend a sponsored session, by clicking on it you automatically give your consent fror your data to be shared. ISUOG will use this data to provide general metrics and lead reports to each exhibitor. Lead reports will include your first name, last name and email address. Exhibitors may contact you about their products and services outside of the online platform. You also agree that, where appropriate, these parties may transfer your data outside the EEA for these purposes and you consent to such transfer.
You may revoke any consent you have given under this policy at any time by informing the exhibitor or sponsor when you connect with them.
Registration and logging in to the Virtual platform
1. How do I register for the International Symposium?
Go to our registration page to register. Only payments by credit card will be accepted.
2. I have registered but cannot access the platform
Only delegates who are fully paid will be able to login and access the platform. Login to your registration profile and go to your Symposium registration to check if you have an underpayment.
Joining instructions
ISUOG Virtual International Symposium platform opening hours
- Live dates: Saturday 19 November – Sunday 20 November 2022 HKT
- Platform close: Tuesday 20 December 2022
The Virtual Symposium platform is accessible 24 hours a day.
The scientific program will be viewable on-demand after the live dates until the close date.
Live day advertised times are Hong Kong Time (HKT). Use https://www.worldtimebuddy.com/ to convert to your local time.
How do I login to the Virtual International Symposium platform?
All registered delegates and faculty will receive an email on Tuesday 15 November from [email protected] with a login link and simple instructions to login. This link and your login is your access to your own personalised experience of the event. If you have not received this, check your junk mail first, and if you are unable to find it email [email protected]. We aim to respond with 3 hours or less depending on the volume of queries.
I can’t login, I need my password
Go to the login page and click “Forgot Password?” located under the login button. You will receive an email at the address you used for registration with your password. If you are still experiencing issues, please review the troubleshooting guide and checklist. If you still cannot log in, please email [email protected]. Please ensure you review the troubleshooting guide in case we are unable to respond immediately.
International Symposium session live broadcast times
Sessions are broadcast live on Saturday 19 November to Sunday 20 November 2022 HKT:
- Saturday 19 November: 07:50 – 17:40 HKT
- Sunday 20 November: 07:50 – 17:40 HKT
Convert the program to your local time
The International Symposium will be broadcast in Hong Kong Time (which is GMT + 8).
To find your local time go to https://www.timeanddate.com/worldclock
Program and timings
You can access the program on our website HERE
CME and certificate of attendance
The 19th ISUOG International Symposium has been accredited by EACCME for 13 points.
You can see for full details on CME and how to get your certificate of attendance on the ISUOG website HERE
Technical considerations
Any current browser should work, but we recommend Chrome, Firefox, or Edge. Older versions of browsers such as Internet Explorer may not be supported.
Please check that the audio on your computer is working, the sound is turned up and you have a good internet connection. If you can play any streaming video (for example on YouTube) then you should not have any problem watching the lectures.
On the day of the International Symposium, we recommend you log in at least 10 minutes before it is due to start.
Watching on demand.
The live-streamed lectures will be recorded and will continue to be available for registered delegates on demand from Monday 21 November until Sunday 18 December.
Please direct questions on registration to [email protected].
Technical advice to maximise your online experience
1. What are the minimum technical platform requirements at a glance?
• Minimum screen resolution: 1024 x 768
• Minimum internet connection: 1.4 Mbps
• Allow Flash
• Disable pop-up blockers for the Virtual Congress platform URL
• If you use a VPN, we encourage you to disconnect from this when watching or interacting with the platform during the live days
• Operating systems: Windows 10, Windows 8.1, Windows 7, Android 4.4, Apple Max OS X 10.9+, Apple IOS 8.4+
• Internet browser: Google Chrome, Safari 5.0+, Firefox 3.6+, iPhone/iPad – Safari/iOs 5.1+, Android Phone/Tablet OS 2.3 or higher, Windows Tablet IE 10+. We cannot guarantee the user experience if you use Internet Explorer.
• Media playback: HTML5 streaming enabled browser, Apple iOS http streaming enabled browser, Android http streaming enabled browser
• Make sure your browser and display settings on your desktop are not ‘zoomed’ in (3 dots top right of browser)
2. How do I perform a system check?
Click here to run a routine automated system check
This is an automated tool provided by ISUOG’s platform supplier to check that the equipment you are using to participate in the Symposium and watch the sessions is working at the minimum levels to support a good user experience. We recommend all delegates run this check.
3. Internet connection is key, tell me more about these requirements:
A strong, wired broadband connection with a speed of at least 1.4 Mbps is recommended.
You may view the virtual experience on a slower connection, however, some users may experience load times that are longer than normal with larger content items. We recommend:
• A strong Wi-Fi connection or hardwired internet connection
• Connect to the internet using a network cable, not using a wireless network. If a corporate VPN is used, confirm that the above network traffic is not directed over the VPN. If it is, have users turn off the VPN while attending the event.
• Close any unnecessary applications
• Refrain from browsing the internet, streaming media and/or downloading large files during this time
4. I am having trouble with my display, I can’t see everything on the platform. How do I adjust this?
The recommended resolution for your display is at least a 1024x768 or higher resolution. Please ensure that your browser zoom level is set correctly so you can see everything. In most browsers you can use Ctrl+0 to reset your zoom level or Ctrl+[scroll in or out with your mouse or keypad]. This option can be also be found in the tools or view menu.
5. I am having trouble with audio, what can I do to improve this?
There are many things you can check:
• If you have internal speakers, make sure they are not muted
• If you have external speakers, make sure they are powered on and are not muted
• Make sure you have not lost internet connectivity
• Run a system check
• If you use Adobe Flash Player and you receive a "connection failed" message it's most likely due to a proxy server blocking Flash streaming. Please contact your local IT admin to allow Flash streaming
• Optimal experience is via a tablet device or bigger. If you are using a mobile device, e.g. an iPhone, make sure you have enough bandwidth. We advise using dedicated Wi-Fi or 4G
• If using an Android device, Apple iPad or iPhone you will need to click on the media play button to begin the presentation. Android and Apple iOS devices do not permit automatic launch of streaming
6. What device should I use for the best experience?
Laptop, computer (Mac or PC) or tablets (Android or IOS) are recommended.
1. View the conference on a laptop or PC (if viewing on a smaller device you may want to 'zoom out’ your browser a little.
2. Make sure your browser and display settings on your desktop are not 'zoomed' in (3 dots top right of browser)
3. Switch off your pop-up blocker
7. What browser should I use?
Use Google Chrome or Firefox browser (Edge also works but Internet Explorer is not supported).
Get involved in the social media conversation
1. How can I share information about the Symposium on social media?
You can share your photos, comments and experiences at the Symposium on your own social media channels (we use Facebook, LinkedIn, Twitter and Instagram). Make sure to use the hashtag #ISUOGASIA22 in your post for it to be visible to the community.
3. How can I see what others are saying about the Symposium on social media?
You can find the Symposium related posts on all social media channels by searching for hashtag #ISUOGASIA22. Make sure you are following us on all of our social media channels to get the latest ISUOG news and events: Facebook, LinkedIn, Twitter and Instagram.
Additional questions and help, membership and CME
Read about the benefits of ISUOG subscription on our website HERE.
2. Will I get CME points for the event and where can I get my certificate of attendance?
After the Symposium, you will receive an email link with an online evaluation form at the same email address you used to register for the Symposium. After completing this evaluation form, you will be redirected to your electronic certificate of attendance, which can be downloaded and personalized. You can use the certificate to self-certify and redeem your CME points. Note: we recommend saving the certificate to your computer, as you will not be able to access the page again once you have closed it.
3. Is EACCME accreditation recognised in my country?
EACCME credits are recognised in many European countries. See the EACCME website for the full list.
Due to an agreement between the Union Européenne des Médecins Spécialistes and the American Medical Association, physicians may convert EACCME® credits into an equivalent amount of AMA PRA Category 1 CreditsTM. Information on the process of converting EACCME® credit to AMA credit can be found at www.ama-assn.org/education/earn-credit-participation-international-activities. For all other countries, each case is reviewed individually, and we recommend that you consult your accreditation body.
4. Do I need to attend the live sessions to redeem the CME points?
To redeem the EACCME points from the sessions, you need to attend them live, at the times indicated in the scientific programme, including the introduction session, the moderated Q&A and the end of each session. Unfortunately, it is not possible to obtain EACCME points by attending sessions on demand or after the event.
5. Will ISUOG provide a record of the sessions I attended during the Symposium?
ISUOG will not give a detailed record of the sessions that participants attended so we recommend that you take notes throughout the event to assist in the self-certification process.